Contact us
Would you like to get in touch with us? Great!
You can try out our chat or send us a message on this page. Just select the reason you are contacting us and we will be in touch shortly.
I made a mistake on the form.
- You have made a mistake when you filled out the form and now you have already received the PDF, and cannot go back to edit it? No worries. You can simply print the form and then use a pen to cross out what is wrong and write the correct word/number by hand next to it. The form will be double-checked by an employee, not an automated machine.
- Alternatively, please use the form below and describe which part should be edited. We will send you the edited form within 1-2 working days.
I did not receive my form / PDF.
You have filled out the deregistration form on our website but did not receive the form? Don’t worry. This should not happen, but if it does, it was probably a bug and you don’t have to submit the form another time (whichwould take up time). We will try to retrieve it and send it to you again.
What you need to do
- Simply get in touch with us (use the form below)!
- Our team will get back to you within 1-2 working days, but usually on the same day.
- We will re-send the completed deregistration form to the email address you provided when you submitted the form.
I have not received any confirmation from the German registration office / municipal office.
You have not received a deregistration confirmation after you sent the deregistration form to the German registration office? Or you simply want to check if you are deregistered successfully? Unfortunately, we do not have access to the state of process of your deregistration; only the registration office does.
3 Things you can do
- Sometimes delivery of letters and having them processed by the registration / municipal office can take 1-2 weeks. Perhaps you want to wait a little longer.
- Sometimes letters get lost. You can try and send your deregistration letter again. To indicate to the registration office that this is the second attempt to deregister, please write “2. Zustellungsversuch” at the top of the cover letter. By hand is sufficient
- If your matter is urgent and / or none of the other methods work: Get directly in touch / call the registration office which you sent the deregistration to:
- If you cannot find a way to contact the local office, you can also call the central German-wide number office (+49) 115 there someone will be able to refer you to the right place and update you on the status of your deregistration right away. This would be the quickest way. You can ask them to tell you on the phone, if you are successfully registered. You can ask them to send the written confirmation again, too, if you require evidence of your deregistration.
- I don’t speak German, what to do? Not all German registration officials speak English. If they do not, here is an example of what you could say to them:
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- In German: “Ich habe Ihnen ein Abmeldeformular geschickt, aber ich habe keine Bestätigung bekommen. Können Sie mir sagen, ob ich in Deutschland abgemeldet bin? Können Sie mir die Bestätigung bitte schriftlich zusenden an xxx?”
- In English: “I have sent you the deregistration form but I have not received a confirmation. Can you tell me, if I am deregistered in Germany? Can you please send me the deregistration confirmation in written to xxx?”.
Money Back Guarantee
Our guarantee to our users: You only pay once you are actually deregistered*.
*Warranty terms: https://deregistration.de/pricing/#money_back_guarantee
If you had problems and want to claim your money back, please use the form below.
Site Notice
Information pursuant to Sect. 5 German Telemedia Act (TMG)
Expat Services UG (haftungsbeschränkt)
Almstadtstr. 25
10119 Berlin
Commercial Register: HRB 161011 B
Registration court: Amtsgericht Charlottenburg (Berlin)
Represented by:
Oliver Frankfurth
Contact
Phone: +4915678691917 (no support)
E-mail: [email protected]
VAT ID
Sales tax identification number according to Sect. 27 a of the Sales Tax Law:
DE296479759
Person responsible for editorial
Oliver Frankfurth
c/o Expat Services UG (haftungsbeschränkt)
Almstadtstr. 25
10119 Berlin
EU dispute resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/.
Our e-mail address can be found above in the site notice.
Dispute resolution proceedings in front of a consumer arbitration board
We are not willing or obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.
Insurance Broker License:
SympatMe Expat Services operates as an insurance brokerage company within the meaning of § 34 d Par. 1 of the Commercial Code (Versicherungsvermittler). A statutory license in accordance with § 34 d Par. 1 of the Commercial Code has been awarded.
SympatMe Expat Services is registered in the Insurance Intermediary Register with the registration number D-DK4A-SJF20-22 in accordance with § 34 d Par. 7 of the Commercial Code.
Insurance Broker and Corporate Liability Insurance:
SympatMe Expat Services has a pecuniary damage liability insurance with:
Allianz Versicherungs AG
D-10900 Berlin
Phone: +49 (0) 800 / 1122 3344
www.allianz.de
Independence:
SympatMe Expat Services operates independently (ungebunden). Neither SympatMe Expat Services, nor an insurance company, or the parent company of an insurance company has shares, directly or indirectly, in the voting rights, or capital of an order of more than 10% of each other. Because SympatMe Expat Services cooperates with a large number of product providers, SympatMe Expat Services can offer their clients an extensive selection in all essential insurance areas. SympatMe Expat Services performs the activities of a broker in this respect.
Registration in the Insurance Intermediary Register can be verified:
German Chamber of Commerce and Industry:
Deutscher Industrie- und Handelskammertag (DIHK) e.V.
Breite Straße 29
D-10178 Berlin
Phone: +49 (0) 30 / 203080
Web: www.vermittlerregister.info/ D-DK4A-SJF20-22
Arbitration Bodies, which can be referred to in a dispute:
Insurance Ombudsman:
Versicherungsombudsmann e.V.
Post-Box 080632
D-10006 Berlin
Phone: +49 (0) 800 / 3696 000
Web: www.versicherungsombudsmann.de
Ombudsman for private and public health insurance:
Post-Box 060222
D-10052 Berlin
Phone: +49 (0) 180 / 2550 444
Web: www.pkv-ombudsmann.de
Licensing Authorities:
Chamber of Commerce and Industry of Berlin:
Industrie- und Handelskammer (IHK) Berlin
Department „Wirtschafts- und Steuerrecht“
Fasanenstraße 85
D-10623 Berlin
Phone: +49 (0) 30 / 315 10 0
E-Mail: [email protected]
Web: www.ihk-berlin.de
District office Berlin Charlottenburg-Wilmersdorf:
Bezirksamt Charlottenburg-Wilmersdorf von Berlin
Department „Wirtschaftsamt“
Otto-Suhr-Allee 100
D-10585 Berlin
Phone: +49 (0) 30 / 9029 10
Web: http://www.charlottenburg-wilmersdorf.de