Our guarantee to our customers: You only pay when you are completely deregistered*.
You can find out if you are successfully deregistered by:
a) receiving a deregistration confirmation letter, or b) calling the registration office where you deregistered.
*If you are not successfully deregistered or didn’t receive the required confirmation from the German citizen’s office you can find out by:
a) using our managed service package: within 90 days after uploading the necessary documents in our secure support ticket system
b) using our self-service package: within 90 days of sending in your filled-out deregistration form (with registered mail / tracking code)
you can claim your money back.
Please get in touch with us by providing your name, email address, customer/invoice number, a short explanation of the situation and an attachment of proof/documents. If you had problems and want to claim your money back you may:
a) use our managed service: please reply with your support ticket.
b) use our self-service: please visit this page.
Warranty terms:
The guarantor is Expat Services UG (haftungsbeschränkt), Almstadtstr. 25, 10119 Berlin. The guarantee period is 90 days after a) using our managed service package: after uploading the necessary documents in our secured support ticket system, or b) using our self-service package: dispatch of the letter with deregistration (proof required) to the responsible office (Bürgeramt); at the latest 120 days after purchase. The guarantee is valid in Germany. The payment will be refunded within 7 days, the credit on the account/credit card can take several weeks and depends on the payment processor. The legal rights of the consumer remain unaffected by the guarantee and are not limited by the guarantee.
