Deregister from Germany – Online & in English!

Our Premium Package is ideal for…

…customers who can’t access a printer easily, don’t understand much German, want help canceling further contracts, and prefer working online.

Our Personal Assistant Package is ideal for…

…customers who can’t access a printer easily, don’t understand much German, and prefer working online.

Our DIY Package is ideal for…

…customers who want an affordable and hands-on approach when deregistering their residence in Germany.

Yes, you can deregister your residence in Germany even if you don’t speak German. However, it can be challenging to navigate the deregistration process without understanding the language. Our packages provide online deregistration forms in English and include translations of official German deregistration forms, so you can complete the process accurately and efficiently.

Additionally, our expert team is available to communicate with the authorities on your behalf, making the process even smoother for non-German speakers. So, with our assistance, you can deregister your residence in Germany without worrying about language barriers.

If you don’t deregister your residence in Germany, you may continue to be responsible for certain obligations, such as paying GEZ contributions, health insurance, taxes, and any open contracts.

Additionally, you may face difficulties when registering in your new country of residence or obtaining the necessary documents, as you are still officially registered in Germany. It’s important to properly deregister your residence to avoid any further obligations or complications.

The time it takes to complete the deregistration process can vary depending on the method used and the location of the citizen’s office. If you go to the citizen’s office in person, you can receive your deregistration confirmation immediately without any costs. 

However, it is essential to note that you are expected to speak German in the offices, and in some offices, it is mandatory to book an in-person appointment online in advance, which can take several weeks to schedule. Additionally, some offices have open walk-in days, but these may not always fit into people’s schedules.

The processing times can vary significantly if you choose to deregister via mail. Munich and central Berlin can take up to 12 weeks or longer, while most citizens’ offices take between one and four weeks, and some take around eight. At deregistration.de, we keep a regularly updated blog with our experiences.

Overall, the time it takes to complete the deregistration process can vary greatly depending on the method used and the location of the citizen’s office. If you need your deregistration confirmation quickly, it is recommended that you visit the citizen’s office in person, but if you choose to deregister via mail, it is vital to be aware of the potentially longer processing times.

Yes, you can add on extra services to your package. We offer a variety of add-on options for your convenience, including:

• Cancel broadcasting fee for € 29,90
• Cancel cell phone, Internet, or landline contract for € 9,90
• Cancel health insurance for € 9,90
• Send original documents abroad (excluding postage) for € 24,90
• Vehicle deregistration starting from € 129,90
• Mail forwarding starting from € 6,66 per month
• Cancel child benefits for € 59,90
• Cancel parental benefits for € 59,90

Simply let us know which services you would like to add on to your package, and we will be happy to assist you with the process. Please note that additional fees may apply depending on the services selected.

Generally, we do not offer full refunds as we have created your documents individually for you after booking and you can cancel with them (even at a later date). We can downgrade your personal/premium package as long as we have not sent your documents to our self-service and refund the difference.

Please note that you are not entitled to a full refund if the mailing has already taken place or if you go to the Citizen’s Office in person to deregister your residence during our ongoing process, you are not entitled to a full refund. In this case, premium customers can reclaim up to 50 Euros, and Personal Assistant customers can reclaim 25 Euros. Please send us proof that you have deregistered locally.

If you have any further questions or concerns about our refund policy, please do not hesitate to contact our customer service team.

If you have additional questions or concerns during the deregistration process, we are here to help. Our customer service team is available to assist you with any questions or concerns you may have.

You can contact us via your ticket, email, or our website’s live chat feature. We will do our best to answer your questions and provide you with the necessary information to complete the process as smoothly as possible.

We understand that the deregistration process can be complex and confusing, so we strive to provide you with the support you need to complete everything efficiently. If you have any questions or concerns at any point during the process, please do not hesitate to contact us for assistance.

First, once you have created a customer account, you can log in to access your purchased services and enter tickets to communicate with our team. This is an important safety measure as we handle sensitive personal information for our customers, and it also ensures that all communication takes place chronologically and is stored in one place.

Second, you can contact us via our website’s live chat feature. This provides an easy and convenient way to communicate with our team in real-time and get quick answers to your questions.

Finally, you can also contact us via email. We will do our best to respond to your inquiry as quickly as possible and provide you with the assistance you need.

We are dedicated to providing our customers with the highest level of support and ensuring that all their questions and concerns are addressed promptly and professionally. If you have any questions or need further assistance, please do not hesitate to contact our customer service team via any of the methods mentioned above.

You can choose the following payment method in the last step:

• Credit card, PayPal, Google Pay, Apple Pay, GiroPay, iDEAL, Bancontact, Przelewy24, EPS

As soon as you click “buy,” we will direct you to our payment provider’s page. You can complete your payment there, and we don’t store payment details such as credit card numbers or similar at any time.

After successful payment, we will redirect you back to our site.

At SympatMe, we stand behind the quality of our service and are committed to providing a hassle-free experience for our customers. That’s why we offer a 6-month money-back guarantee on our residence deregistration service.

If we cannot successfully deregister your residence within 6 months of your purchase, we will provide you with a complete refund. This refund will result in the termination of our service to you.

Our money-back guarantee ensures you can trust SympatMe to handle your residence deregistration with the utmost care and professionalism.

The guarantor is Expat Services UG (haftungsbeschränkt), Almstadtstr. 25, 10119 Berlin. The guarantee period starts 185 days after:
a) using our managed service package: after uploading the necessary documents in our secured support ticket system, or 
b) using our self-service package: dispatch the letter with deregistration (proof required) to the responsible office (Bürgeramt); at the latest 120 days after purchase. 

The guarantee is valid in Germany. We will refund the payment within seven days; the credit on the account/credit card can take several weeks and depends on the payment processor. The consumer’s legal rights remain unaffected by the guarantee and are not limited.