Our guarantee to our users: You only pay once you are actually deregistered*.
You can find out if you are successfully deregistered by:
a) receiving a deregistration confirmation letter, or b) calling the registration office where you deregistered.
*If you have not successfully deregistered or received the required confirmation from the German deregistration office by:
a) using our managed service package: within 90 days after uploading the necessary documents in our secured support ticket system
b) using our self service package: within 90 days of sending them your filled-out deregistration form (with registered mail / tracking code)
you can claim your money back .
Please get in touch with us by providing your name, email address, customer/invoice number, a short explanation of the situation and attachment of the proof/documents. If you had problems and want to claim your money back:
a) using one of our managed service: please reply in your support ticket.
b) using one of our self service: please visit this page.
Warranty terms:
The guarantor is Expat Services UG (haftungsbeschränkt), Almstadtstr. 25, 10119 Berlin. The guarantee period is 90 days after a) using our managed service package: after uploading the necessary documents in our secured support ticket system, or b) using our self service package: dispatch of the letter with deregistration (proof required) to the Bürgeramt; at the latest 120 days after purchase. The guarantee is valid in Germany. The payment will be refunded within 7 days, the credit on the account/credit card can take several weeks and depends on the payment processor. The legal rights of the consumer remain unaffected by the guarantee and are not limited by the guarantee.
