Contact
Get in touch
We reply within 1 business day in English. If you're in a similar timezone to CET, usually faster. No phone number on the site — the form covers everything, and our AI assistant answers common questions instantly.
AI assistant
Instant answers to common questions — pricing, process, documents. Look for the chat button bottom-right.
The assistant shares general information only. Anything personal it hands to us, and we reply by email — usually within one business day.
Contact form
Use the form below for anything that needs a written record — case questions, refunds, B2B enquiries. We reply within 1 business day with a real answer.
Jump to form ↓Existing customer?
Your case portal has the current status, all documents, and a direct message thread. Faster than the contact form for anything case-specific.
Open customer portal →Common reasons to get in touch
Pre-purchase questions
Not sure which package fits your situation? Describe your setup — family, city, move-out date — and we'll tell you exactly what you need.
Case questions
Filed with us already? Use the form with your booking reference and we'll pull your case file immediately.
B2B and partner enquiries
HR teams, relocation agencies, expat communities — if you want a volume arrangement or a co-referral setup, start here.
Pension refund eligibility
Not sure if you qualify for a German pension refund? Give us your rough contribution history and nationality and we'll give you a straight answer.
Contact form
Be as specific as you can. The more context you give, the more useful our first reply will be.