General Terms and Conditions (GTC)

Provider: Expat Services UG (haftungsbeschränkt), Almstadtstr. 25, 10119 Berlin
Commercial Register: Amtsgericht Charlottenburg (Berlin), HRB 161011 B
Managing Director: Oliver Frankfurth
VAT ID: DE296479759
E-mail contact: [email protected]
Website: https://abmelden.de – https://deregistration.de

1. General Provisions

1.1 Provider & Scope of Application

These General Terms and Conditions (GTC) apply to all contracts and services between Abmelden.de/Deregistration.de (Expat Services UG (haftungsbeschränkt), hereinafter “Abmelden.de”) and its customers, regardless of whether they are Consumers (§ 13 BGB) or Entrepreneurs/Business Customers (§ 14 BGB). The version in effect at the time the contract is concluded shall apply. Deviating terms and conditions shall not be recognised.

1.2 Contracting Parties: Consumers and Entrepreneurs

Customers may be natural or legal persons. Consumers are any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed in nature. Entrepreneurs are natural or legal persons or partnerships with legal capacity who, when concluding the contract, act in the exercise of their commercial or self-employed professional activity. Special provisions apply to Entrepreneurs/Business Customers (see Special Terms).

1.3 Formation of Contract & Use of Digital Services

A contract with Abmelden.de is formed by offer and acceptance. The presentation of services on the website does not constitute a legally binding offer but an invitation to place an order. After the order is submitted, the customer will receive an e-mail confirming receipt, which does not yet constitute acceptance. The contract is formed by a separate declaration of acceptance from Abmelden.de or by the first performance of the service. A customer account and electronic communication are required for the conclusion of the contract. The use of the customer account and digital functions is password-protected.

1.4 Description and Scope of Services

Abmelden.de provides services relating to relocation, in particular administrative formalities and communication services vis-à-vis public authorities, agencies, and private providers. The specific scope of services follows from the respective service description at the time of commissioning. Services are provided partly digitally or, where strictly necessary, by way of original documents.

1.5 Prices, Payment Methods, and Due Date

All prices include statutory value-added tax. The prices in effect at the time of ordering apply. Payment is possible via PayPal or Stripe. Payment is due upon conclusion of the contract unless otherwise agreed. Abmelden.de reserves the right to withhold performance until full payment has been received.

1.6 Right of Withdrawal for Consumers

Consumers are entitled to a statutory Right of Withdrawal pursuant to § 355 BGB. Details and the model withdrawal form are contained in the Consumer Information section of these GTC. A digital withdrawal button (“Withdraw contract”) is additionally available to exercise this right (see section 3.1). For digital services whose performance commences at the Consumer's express request prior to the expiry of the withdrawal period, the Right of Withdrawal may lapse prematurely.

1.7 Customer Account, Communication, and Electronic Delivery

The customer is obliged to provide correct and complete information. Essential information is made available to the customer in the customer account or by e-mail. Electronic documents and declarations from Abmelden.de are deemed received as soon as they are made available in the customer account or sent by e-mail.

1.8 Warranty and Defect Rights

The statutory Warranty rights apply. For Entrepreneurs/Business Customers, Abmelden.de is liable only for material breaches of contract and intentional or grossly negligent conduct.

1.9 Liability, Limitations, and Exclusions

Abmelden.de is liable for damages caused by intentional or grossly negligent conduct. For simple negligence, Abmelden.de is only liable for the breach of material contractual obligations (cardinal obligations), and in such cases only for typically foreseeable damage. In all other respects, Liability is excluded to the extent permitted by law. No Liability exists for processing decisions, delays, or rejections by public authorities, agencies, or third parties, in respect of which Abmelden.de acts exclusively as a messenger or transmitter of declarations.

1.10 Data Protection

All personal data are processed in accordance with the General Data Protection Regulation (GDPR). Further information can be found in the privacy policy at deregistration.de/legal/privacy.

1.11 Applicable Law and Place of Jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For contracts with Consumers, the mandatory provisions of the country in which the Consumer has their habitual residence remain unaffected. The Place of Jurisdiction for merchants is Berlin.

1.12 Final Provisions

Should individual provisions of these GTC be wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. Amendments and supplements must be made in text form.

2. Special Terms: Relocation Services of abmelden.de

2.1 Subject Matter of the Service

On behalf of its customers, Abmelden.de provides services for the sending, receipt, submission, transmission, or forwarding of documents and declarations to public authorities, agencies, companies, or other third parties. The specific content of the service follows from the selected offer or commission.

2.2 Use/Granting of Powers of Attorney

For certain services it may be necessary for the customer to grant Abmelden.de a power of attorney. The scope, form, and extent of the power of attorney shall be determined by the respective commission and the statutory requirements. Without a valid power of attorney, Abmelden.de cannot act on behalf of the customer.

2.3 Digital/Physical Documents: Process, Form, and Obligations to Provide Evidence

Services are provided primarily digitally. If the management of the service requires original documents, the customer will be notified in good time. The customer is responsible for the proper and timely provision of all required documents and information, and for the completeness and accuracy of such data.

2.4 Exclusion of Liability for Decisions and Delays by Authorities/Third Parties

Abmelden.de assumes no responsibility or guarantee that public authorities, agencies, companies, or other third parties will accept, process, approve, or in any way positively respond to the transmitted declarations, documents, or applications. In particular, Abmelden.de is not liable for delays, rejections, errors at the addressed offices, postal delivery delays, technical failures, or other obstacles outside its own area of responsibility. Abmelden.de acts exclusively as a service provider, messenger, or transmitter — no guarantee of success with regard to official decisions is given.

2.5 Obligations and Duties of Cooperation of the Customer

The customer undertakes to provide all information and documents necessary for the performance of the service in full, correctly, and in a timely manner. Amendments and special deadlines (for example in the case of re-registrations, notice periods, etc.) are the customer's own responsibility. If documents are missing or incomplete, the commission may be cancelled or suspended by Abmelden.de without any entitlement to performance or reimbursement arising.

2.6 Notification Obligations and Provision of Evidence to Customers

Abmelden.de informs the customer of the successful transmission or submission to authorities or third-party providers, for example by means of transmission logs, acknowledgements of receipt, or other suitable evidence in the customer account or by e-mail. There is no obligation to procure evidence from third parties.

2.7 Special Provisions for Entrepreneurs/Business Customers (B2B)

For Entrepreneurs/Business Customers, the statutory Warranty rights apply only to a limited extent (§ 377 HGB), and the Right of Withdrawal is excluded. Claims for damages — contrary to the Consumer provisions — are only permitted in the case of intent or gross negligence and are limited to the typically foreseeable damage. Entrepreneurs/Business Customers are obliged to verify all transactions for their own legal and factual validity.

3. Consumer Information

3.1 Right of Withdrawal Notice

Right of Withdrawal for Consumers

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date on which the contract was concluded.

To exercise your Right of Withdrawal, you must inform us (Abmelden.de, Expat Services UG (haftungsbeschränkt), Almstadtstraße 25, 10119 Berlin, [email protected]) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form for this purpose, although this is not mandatory.

Exercising your Right of Withdrawal

You can exercise your Right of Withdrawal in one of the following ways:

• Withdrawal button: Use the digital withdrawal button “Withdraw contract” on deregistration.de (linked in the page footer). It works without a login, in two steps; no reason is required.
• E-mail: An informal declaration to [email protected] stating your name and – if available – your order or invoice number.
• Post: A written declaration to Expat Services UG (haftungsbeschränkt), Almstadtstraße 25, 10119 Berlin.

To meet the withdrawal deadline, it is sufficient to send your declaration before the period expires. Receipt of your declaration does not in itself constitute a valid withdrawal; we check the requirements and inform you of the outcome by e-mail.

Exclusion or Premature Lapse of the Right of Withdrawal

The Right of Withdrawal does not exist or may lapse prematurely for the following contracts:

• for services, if Abmelden.de has provided them individually according to the customer’s specifications or has clearly tailored them to personal needs;
• for contracts for the supply of digital content (e.g. individually created documents), if you have expressly agreed that performance of the contract shall begin before the expiry of the withdrawal period and have confirmed your knowledge that you will lose your Right of Withdrawal upon the commencement of performance.

Consequences of Withdrawal

If you withdraw from this contract, Abmelden.de shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs arising from your choice of a type of delivery other than the standard delivery offered by Abmelden.de), without undue delay and no later than fourteen days from the date on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. If you requested that the service begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of services already performed up to the time at which you notify us of the exercise of your Right of Withdrawal with respect to this contract, compared to the total scope of services provided for in the contract.

3.2 Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

Model Withdrawal Form:

To
Abmelden.de
Expat Services UG (haftungsbeschränkt)
Almstadtstraße 25
10119 Berlin
E-mail: [email protected]

I/We (*) hereby give notice of my/our (*) withdrawal from my/our (*) contract for the provision of the following service:

• Ordered on (*): _____
• Name of Consumer(s): _____
• Address of Consumer(s): _____
• Signature of Consumer(s) (only for paper notifications): _____
• Date: _____

(*) Delete as applicable.

3.3 Notes on Digital Content and Services

For digital services created individually for you (e.g. preparation of deregistration documents, digital document packages, or official letters), the Right of Withdrawal lapses upon commencement of performance, provided that you have previously expressly agreed and confirmed your knowledge of the lapse of the Right of Withdrawal.

Note: These General Terms and Conditions have been prepared to the best of our knowledge but do not constitute individual legal advice and are not a substitute for it.