Skip to content

Leaving Germany

Frequently Asked Questions

Are there any costs for creating an account?

Registration is 100% free of charge. There are no costs.

I cannot log in / I forgot my password.

That’s not a problem. With the password forgotten function you can create a new password in no time. If you no longer have access to your email inbox, please contact us.

What are the next steps?

After your registration you have to confirm your account by email. We will send you an email for this purpose.

Why do I need an account?

With your account you have access to our ticket system and to your booked cases. In the ticket we process your cases and upload the relevant documents and updates. You can always see your current status.